Option 1: Compact Player
You have a Compact Player if:
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It’s small — about the size of a deck of cards
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It has 3 status lights on the left side (Power, Network, Audio)
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It does not have a screen or buttons
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The Custom Channels logo appears on the front
Start here:
What Do the Lights on a Compact Player Mean?
No Audio – How to Identify the Issue
No Audio – Player Shows It’s Receiving Music
No Audio – Player Not Connected to the Network
📄 View Compact Player Quick Start Guide (PDF)
Option 2: LCD Player
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You have an LCD Player if:
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It has a screen that shows the artist and song name
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There are buttons on the front panel
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It’s larger than the Compact Player
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The word “LISA” or “Streamit” may appear on the front
Start here:
LCD Says “Unavailable” or “Try Another Preset"
No Audio – How to Identify the Issue
No Audio – Player Shows It’s Receiving Music
No Audio – Player Not Connected to the Network