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No Audio – Player Not Connected to the Network

If your Compact Player has a red or no audio light, or if your LCD screen says “Try Another Preset” or “Disconnected,” the player is not receiving music. This is likely a network or internet issue.

1. Check the Player Status

  • Compact Player: Look at the audio light

    • ✅ Green = music is reaching the player

    • ❌ Red or no light = network issue

  • LCD Player: Check the screen

    • ✅ Shows artist/song = connected

    • ❌ Shows “Try another preset” or “Disconnected” = network issue


2. Troubleshoot the Network

  • Make sure the player is plugged into your router or switch

  • Restart your network if safe to do so

  • Reach out to your IT person or provider — Custom Channels does not manage your local network