What Do the Lights on a Compact Player Mean?

If you're here because you don’t hear any music, start with:
No Audio – How to Identify the Issue

1. Audio Light (Top)

Shows if the player is receiving and playing music.

• Solid Green – Music is playing normally

• Blinking Green – Trying to play (may be a slow connection)

• Solid Red or No Light – Not playing — Unable to connect to music servers

What to do:

• Restart the player by unplugging and replugging it

• If light is green, the issue may be with your AV setup:
  No Audio – Player Shows It’s Receiving Music

• If the Audio light is off or red:
  No Audio – Player Not Connected to the Network

2. Network Light (Middle)

Shows if the player is connected to the internet.

• Solid Green – Connected to the network

• Blinking Green – Trying to connect

• Solid Orange – Trouble connecting

• Solid Red – Not connected

• Blinking Red – Not physically plugged in

What to do:

• Check that the Ethernet cable is plugged in securely

• If not green, ask your IT team to check the connection

• If your Audio light is also off or red, go here:
  No Audio – Player Not Connected to the Network

3. Power Light (Bottom) – Power Status

Shows if the player is getting power.

• Solid Green – Powered on and operating normally

• Blinking Green – Getting power but still booting

• Solid Red – Hardware problem (possible power supply or internal damage)

• No Light – Player not receiving power

What to do:

• Unplug the player, wait 10 seconds, then plug it back in

• If the red light stays on, contact Custom Channels Support

Player May Be Deactivated if Audio Light Is Red

When the Audio light is solid red, it may indicate the player has been deactivated—this can happen due to the account being past due.

What to do:

• Verify your Custom Channels account is active and in good standing under Settings > Billing.

• If everything is in order, or if your account looks good but the player is still deactivated, contact support