What Do the Lights on a Compact Player Mean?

Compact players have three lights on the front — Power (top), Network (middle), and Audio (bottom). These lights can help identify why music isn't playing.

If you're here because you don’t hear any music, start with:
No Audio – How to Identify the Issue

1. Power Light (Top)

Shows if the player is getting power.

• Solid Green – Powered on and running normally

• Blinking Green – Getting power, but not fully on yet

• Solid Red – Hardware problem (could be power supply or damage)

What to do:

• Try unplugging the player, waiting 10 seconds, then plugging it back in

• If red light remains, contact Custom Channels Support

2. Network Light (Middle)

Shows if the player is connected to the internet.

• Solid Green – Connected to the network

• Blinking Green – Trying to connect

• Solid Orange – Trouble connecting

• Solid Red – Not connected

• Blinking Red – Not physically plugged in

What to do:

• Check that the Ethernet cable is plugged in securely

• If not green, ask your IT team to check the connection

• If your Audio light is also off or red, go here:
  No Audio – Player Not Connected to the Network

3. Audio Light (Bottom)

Shows if the player is receiving and playing music.

• Solid Green – Music is playing normally

• Blinking Green – Trying to play (may be a slow connection)

• Solid Red or No Light – Not playing — possibly a network or firewall issue

What to do:

• Restart the player by unplugging and replugging it

• If red or no light, and the Network light is green, the issue may be with your AV setup:
  No Audio – Player Shows It’s Receiving Music

• If both Audio and Network lights are off or red:
  No Audio – Player Not Connected to the Network