No Music Is Playing – Start Here
If your music isn't playing, don’t worry — in most cases, it’s a simple issue with the stereo system or internet connection. Let’s figure out what’s going on.
Step 1: Check Your Music Player
Compact Player
Look at the Audio light on the front of the player (bottom light).
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Green light = The player is receiving music
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Red or no light = The player is not connected
LCD Player
Check the screen on the front:
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Shows artist name or playlist = Player is receiving music
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Shows “Try Another Preset” or “Disconnected” = Player is not connected
Not Sure Which Player You Have?
Step 2: What Did You See?
🎧 If the Player Is Receiving Music (Green light or artist/playlist showing):
That means the issue is most likely with your AV system — not the player itself.
Try this:
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Make sure the volume is turned up on your stereo or amplifier
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Check that the correct input is selected
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Ask your team: When did the music last work? Has anyone touched anything?
No Audio – Player Shows It’s Receiving Music
If the Player Is Not Receiving Music (Red Audio Light/No Audio light or LCD says “Unavailable”):
That means the player isn’t able to connect to the Custom Channels music stream. This is usually a network or firewall issue.
Try this:
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Check the Ethernet cable is securely connected
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Ask your IT or POS provider to make sure the player is allowed online
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Restart your network equipment if safe to do so