Hearing Static or Buzzing? Here's What It Means.

Hearing Static or Buzzing? Here's What It Means.

If you're hearing static or distortion in the music, here's how to figure out what's causing it:

• If the static lasts more than a full song:
  It's almost always an issue with your stereo system or audio cables. See the steps below to fix it.

• If the static lasts just for one song and then goes away:
  This could be a rare issue with a song file. Please email support@customchannels.net with:

  • The date and time the static occurred

  • The location name or ID

We'll check the music file on our end.

Step 1: Check the Audio Cables

• Make sure the RCA audio cables are securely connected at both ends (player and stereo)

• If the cable looks bent or damaged, try swapping it with another

• If using a 3.5mm adapter or converter, confirm it’s seated tightly

Step 2: Test a Different Input on Your Stereo

• Switch to another input channel (e.g., AUX, CD, Line In) and see if the static goes away

• If it sounds better, the original input might be faulty

Step 3: Check the Amplifier or Sound System

• Make sure the volume is not turned up too high, which can cause distortion

• Try disconnecting and reconnecting your amplifier or powered speaker system

• If other devices (like a phone or laptop) also produce static through the same speakers, the issue may be with your stereo system, not the music player

Step 4: Try Moving the Player

• Static can sometimes come from electrical interference

• Try moving the player or cables away from other electronics or power sources

Reminder:

Custom Channels delivers a clean, digital audio stream. Static or distortion is almost never caused by the music itself — it’s typically an AV hardware issue.