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Player Not Connected to Live Control

Seeing a “not connected to Live Control” message? Here’s how to quickly troubleshoot the issue.

Step 1: Check Player Connection

Your player must be online and actively streaming for Live Control to work.

For Compact Players:

  • Make sure you see all 3 green lights:

    • ✅ Power

    • ✅ Network

    • ✅ Audio

For LCD Players:

  • Look for the artist name and song title on the screen. This means it's connected and streaming.


Step 2: Refresh or Restart

If the player seems connected but Live Control still doesn’t respond:

  • Try a hard refresh on your browser (Ctrl+Shift+R or Command+Shift+R).

  • If that doesn't work, restart the player, then refresh the browser window again.