No Audio – Player Not Connected to the Network
If your Compact Player has a red or no audio light, or if your LCD screen says “Try Another Preset” or “Disconnected,” the player is not receiving music. This is likely a network or internet issue.
1. Check the Player Status
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Compact Player: Look at the audio light
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✅ Green = music is reaching the player
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❌ Red or no light = network issue (or account billing issue)
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LCD Player: Check the screen
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✅ Shows artist/song = connected
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❌ Shows “Try another preset” or “Disconnected” = network issue
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2. Confirm Account Status
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Make sure your account payment is up-to-date
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Reach out to Customer Service if there is any question regarding the active status of your account
3. Troubleshoot the Network
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Make sure the player is plugged into your router or switch
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Restart your network if safe to do so
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Reach out to your IT person or provider — Custom Channels does not manage your local network