What to Do If You Receive Mail or Emails from ASCAP, BMI, SESAC, or GMR
If your business uses Custom Channels to play music in your location, you’re already fully covered for music licensing. That includes all four major U.S. performance rights organizations (PROs): ASCAP, BMI, SESAC, and GMR.
Why Are You Getting Letters or Emails?
It’s not uncommon for businesses to receive letters, phone calls, or emails from PROs—even if they’re already fully licensed through a provider like Custom Channels. These outreach efforts are usually automated or based on public business listings and are not always aware of your licensing setup.
You may see language like:
“The unauthorized public performance of music may result in copyright damages...”
“Please sign and return your ASCAP license agreement…”
This messaging is understandably alarming—but if you're a Custom Channels client, you do not need to sign anything or make separate payments to any of these organizations.
You're Covered with Custom Channels
Your Custom Channels subscription includes full performance licensing for all music we provide through the Custom Channels music player. We pay and report to:
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ASCAP (American Society of Composers, Authors and Publishers)
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BMI (Broadcast Music, Inc.)
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SESAC
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GMR (Global Music Rights)
This means you do not need to obtain additional licenses or make extra payments to these organizations for the music played through Custom Channels.
What Should You Do if Contacted?
If you receive a message, call, or mail from a PRO:
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Politely let them know your music licensing is managed by Custom Channels.
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Do not sign or pay anything—your Custom Channels agreement already covers these fees.
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If you're unsure or want reassurance, feel free to call or email our team and we’ll confirm your coverage.
⚠️ Important Note:
Your coverage only applies to music played through the Custom Channels music player.
If you are using any additional music sources (like live bands, karaoke nights, DJs, Live Spoting Events on TV, or playing music from personal Spotify or YouTube accounts), those may require separate licensing. If you’re unsure, we’re happy to help clarify what’s covered.