Can’t Hear the Music I Selected
If your selected music isn’t playing, it may be due to channel or playlist settings based on your account type. Follow the steps below based on whether you're an All Access or ReMix customer.
All Access Customers:
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Go to your Custom Channels dashboard.
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Click Settings > Manage Players.
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Find the player you're listening to (especially if you have multiple).
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Confirm which channel the player is currently set to.
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You can rearrange or swap out channels from here.
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Once updated, restart the player—it will begin playing the first channel on the list.
ReMix Customers:
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ReMix accounts have one channel, but multiple playlists can rotate through it.
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In your Custom Channels dashboard, go to ReMix Channel.
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Confirm which playlist is currently active under Now Playing.
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To change it:
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Click Play Now to immediately start a different playlist.
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Or use the Scheduler to assign playlists to specific days and times.
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